The 5 Star Scoring System is based on:
1. Greeting (Jay Geier's Office, This is Kimeran, How May I Help You?)
2. Questions Answered (all questions related to treatment, insurance, cost, etc)
3. Transition Used (for taking control of the call and smoothly moving into the close)
4. The Close - (scheduling the appointment -- if the patient doesn't schedule...the staff should attempt a 2nd time)
5. Data Capture
If you didn't get by to listen to your call email me and we'll get it
to you along with your score.
Kimeran Johnson
Jay Geier's Scheduling Institute
2. Questions Answered (all questions related to treatment, insurance, cost, etc)
3. Transition Used (for taking control of the call and smoothly moving into the close)
4. The Close - (scheduling the appointment -- if the patient doesn't schedule...the staff should attempt a 2nd time)
5. Data Capture
If you didn't get by to listen to your call email me and we'll get it
to you along with your score.
Kimeran Johnson
Jay Geier's Scheduling Institute
No comments:
Post a Comment