June Darling shared this with the ACE™ Email Network. I am reposting it here because it is excellent information.
I've been on this idea of giving good feedback with the aim of growing individuals and high performance teams. This 6 question approach comes from executive coach Marshall Goldsmith. He suggests that you have a 1-on-1 with your team member or coachee and that you have a pad and pencil ready to take notes as well as your own thoughts you plan to share.
Question 1 - Where are we going?
During this question you share your own ideas about where your business and/or division is going. Then you ask the coachee where he/she sees the group going.
Question 2 - Where are you going?
During this question you share where you see the individual going and then ask for his/her thoughts on where he/she is going in terms of personal growth and/or some other pertinent work related position, skill, or learning.
Question 3 - What are you doing well?
During this question you share your ideas about what the coachee is doing well from your point of view and then ask for his/her thoughts about what he/she is doing well. You can also amend your thoughts to include what he/she says if appropriate.
Question 4 - What are suggestions for improvement?
During this question you share ideas that you think will help the person better achieve his/her goals. Then you ask him/her what suggestions he/she has that would help him/her achieve his/her goals. You may then also decide if you agree with their focus more than yours. The person may also have some explanation about something in the system that needs adjusting.
Question 5 - How can I help you better achieve your goals?
You state what you think you can do and then listen VERY careful and take notes about what you can do.
Question 6 - What suggestions to have for me to make me more effective in my position?
TAKE NOTES and thank them.
Goldsmith reminds us that mutual feedback is nearly always more effective than one-sided feedback.
June Darling, executive coach
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